Digital transformation is key not only in-terms of short-term growth and market share, but also to make sure their long-term survival and relevance. Digital platforms and ecosystems can drive efficiencies, and through new and unexpected collaborations, create new value for businesses and for customers. Digital maturity across industries have already been classified into personas such as: beginners, conservatives, fashionistas & digital masters with digital and leadership capability driving their business transformation.
The digital age has caused a fresh method of thinking on process and operations. Smart devices with digital capabilities are seamlessly offering direct benefits to industries around productivity, efficiency, innovation and decision making. Today's millennial enterprise CEO priorities are innovation, speed to market, public trust and human capital that leads to initiatives around digital and data driven business. The CIO priorities are to manage both innovation and operations. While on one hand it is to increase transformation, efficiency, security, on the other hand it is to cut costs & time for new service, maintain, simplify IT models & infra and improve business process.
The company outcomes of a digital transformation program decides its critical success factor or value proposition. These could be around customer experience transformation or enterprise user efficiency. People, process and technology are critical factors for success of any transformation program. SAP S4Hana Services
It is imperative that the digital transformation is placed on the conclusion to get rid of process and not in a piecemeal manner. An extremely jazzy and digital customer acquisition front end with a guide / semi manual process at the back office or vice-versa won't ever lead to the required business outcomes. So a complete digital process automation results in innovation, efficiency and trust and that becomes among the critical success factor for the transformation program.
Change management is another critical success factor for a digital transformation. People / resources directly or indirectly involved in such a transformation determine the fate of any such initiative. Concerns around perceived lack of control of a guide / semi-automated process, push back on any change, adaption of any innovation must certanly be managed by way of a structured change management process comprising of clear communication, management direction, creating collaborative environment to handle organisational cultural challenges.
Technology plays an integral role in the success of an adaptable digital transformation. However instead of technical knowhow or top features of a software or hardware, it the easy implementation, design thinking, smooth transition and program management with a finesse that stands out and results in a satisfactory digital transformation which gets applauded both externally and internally.
